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RETURN POLICY

Last updated August 01, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@cockyhunter.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Cocky Hunter Ltd
Attn: Returns
RMA #
38 Whitchurch road
Tavistock, PL19 9BD

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Personalised Items
• Customised Items
• Engraved Items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: 01822 669200
Email: support@cockyhunter.co.uk

The name ‘Cocky Hunter’ isn’t just a catchy brand—it’s a tribute to our great grandfather, Thomas ‘Cocky’ Hunter. Born in Aberdeen in 1867, Thomas was known for his famous general trading store, where he resold items from house clearances. His shop, often described as a cornucopia of relics, was a staple in the community, offering everything from furniture to magazines.

We honour his entrepreneurial spirit by focusing on our customers, sourcing the best suppliers worldwide to ensure quality, affordability, and fast delivery. Customer service is our Number 1 priority, guiding you from order to fulfilment with our dedicated support team.

We Emphasise:

• Customer focused
• Family-run company with excellent worldwide suppliers we have verified.
• Delivery information and satisfaction is constantly assessed, and we aim to ensure your orders arrive on time.
• Customers can connect with us 24/7 by email, phone, and contact form.
• Member of the Plymouth Chamber of Commerce (UK).
• EV certification - company compliance.
• Shopify secure checkout.